What is your turnaround?
We have most orders delivered in 2 weeks after proof is approved. We have rush options available.
How do I place an order?
- Quantity per size
- Attach your art with sizes and colors called out
- How soon do you need them
Our product expert will be in touch quickly to make suggestions and make sure you get a product you will
be proud to wear.
What is your approval process?
We will review your designs to ensure each will function properly for the requested decoration process.
Once the layout is agreed upon, we will send you a proof image of the design, a photo of a sew-out, or a digital mock-up, depending on the type of decoration.
We won't start the project until we have your approval.
What is your shipping policy?
We have free ground shipping on orders more than $250. We have a flat fee of $20 for ground shipping under $250. We can quote air shipping prices if needed.
We offer a 3-hour grace period to make edits to your order after you've placed it.
There is a 20% restocking fee if you cancel your order after we've begun processing and blanks have been ordered.
We offer no refunds on orders that have been started for decoration.
What thread colors do you use?
Technically, we have Madeira brand thread in poly. However, we have over 300 colors, so we can match just about anything.
The best way to communicate a color is to use a PMS (Pantone Matching System) color number.
We can also get custom colors for a small cost if needed.
You can view our stock thread colors here
What Ink colors do you use?
We can match anything by custom mixing ink if you give us the PMS color (Pantone Matching System).
You can view our stock ink colors here
What if I’m not happy with your quality?
We’ll do our best to fix it but if you’re still not happy then we have a money back guarantee.
Can I get a sample before we run full production?
We can send a pre-production sample for $75. We prefer to do this on any order over $2500.
For embroidery orders, we also have the option to mail physical swatches of the thread on similar fabric for $25.
How do you price jobs with multiple styles and colors?
We can combine a style and its companion styles that get the same embroidery for higher volume-based prices.
Embroidery files are made for specific fabrics so it’s not possible to embroider a file on various styles with great
results because each style has different characteristics that won’t sew exactly the same.
We create a custom file for each fabric.
We have more flexibility of combining styles for volume discounts since material has less impact on the printing.
As long as the printing is the same we can combine for the best volume discount.
In many cases, you need a smaller print setup for youth shirts so we must run those separately and price those as independent jobs.
Do you have all saved layouts from Costco Print and Copy for the last 13 years?
Yes, we have every apparel style, ink, thread and all info to recreate them perfectly.
What was your relationship with Costco Wholesale?
For more than 13 years we were their supplier for custom apparel.
We built the platform they used to take and process orders and handled all manufacturing on their behalf.
They believe very strongly in passing great value back to their members and standing behind quality with a money back guarantee.
These principles helped shape our core values of value, quality and ease of use.
Do you do digital printing?
Yes we do. We offer both screen printing and digital printing. We are proud to stand behind each printing method, 100% of the time.
We are printing perfectionists, and will not enable products for either method that do not result in the best final product.
Artwork printed by both methods goes through the same process of being reviewed and proofed by our expert artists.
Screen printing vs. Digital printing.
We offer two different methods of printing in order to provide a process that best suits your artwork.
We offer traditional screen printing for the majority of our products, as well as digital printing on selected items.
Screen printing involves creating a stencil (printers call this a "screen"), and then using that stencil to apply layers of ink on the printing surface.
Each color is applied using a different stencil, one at a time, combined to achieve the final look.
Screen printing is the best option for designs that require a high level of vibrancy, when printing on dark shirts, or for specialty products.
The ink in screen printing is applied thicker than digital printing, which results in brighter colors even on darker shirts.
The fact that these products are printed by hand also allows for uneven surfaces.
The minimum order quantity on screen printed items exists because of the extra materials and labor time associated with this printing method.
Digital printing is a much newer process that involves your artwork being processed by a computer, and then printed directly onto the surface of your product.
Digital printing is not a heat transfer or applique, as the ink is directly adhered to the fabric of your shirt.
Each printing process has its strengths, and our artwork team will weigh these when deciding which to use for your design.
Digital printing is best used for items that require high amounts of detail, and orders of a smaller quantity.
The fact that the digital printer does not use screens allows for a photographic print, with much more detail than traditional screen printing.
As the ink is applied thinner (to achieve such detail), digital printing is best used on lighter colored shirts to allow the design to shine through.
The fact that the design is processed and printed digitally allows for a quantity of one, since there are no screens or physical setup.
Do you use outside art files?
We normally do not use customer-provided production art files in our decoration process.
We tailor-make production files for your requested garment type to ensure the highest quality decoration we can provide and have the best compatibility with our machines.